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faqs

• Contact Us
• Order Information
• Shipping
• Returns & Exchanges
• Wholesale
• How To Load Frame
• Terms of Use / Privacy & Security
• Technical Information

CONTACT US

Business Hours: Monday - Friday from 8:30 a.m. to 4:30 p.m. CST.

The Lewibelle Company
1430 E. 130th St.
Chicago, IL 60633
Phone: (773)220-7833
Email: customerservice@displayit3d.com

Please feel free to email or leave a phone message for us anytime of the day or night and we will respond to you as quickly as possible.

ORDER INFORMATION

ORDER TRACKING:
For information regarding how to track your order please visit our Customer Service page.

ORDER CHANGE/CANCELLATION REQUESTS:
Customers wishing to make changes to and/or cancel their order should contact our Customer Service Department as quickly as possible either via phone at (773) 220-7833 or email: customerservice@displayit3d.com. Upon being notified, we will make every attempt to honor your requested changes/cancellation prior to shipping; however, if the order has already shipped or is in the process of being shipped (i.e. is being picked, packed or in the process of pick-up by the carrier) the change/cancellation request will be unsuccessful. If a cancellation request could not be honored, the shipment can still be returned; however, the customer will be responsible for return shipping costs and subject to a possible 10% restocking fee if the item(s) had shipped or were in the process of being shipped at the time of the change/cancellation request.
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SHIPPING

All shipping charges are estimated. Actual shipping charges may vary. We offer domestic delivery service with UPS and FedEx. Specific options are determines by your zip code and order weight. Ground shipments are normally sent UPS Ground. You can also choose from among express shipping options – overnight, 2-Day, and 3-Day services.

When your order ships with UPS, you will receive a shipping notification email with a tracking number. You will be able to use that number to track your package both on our website and on www.UPS.com

The Lewibelle Company strives to ship orders within 2-3 business days. Orders placed on Fridays, Saturdays, and Sundays will not be processed until the following Monday: with the exception of any National Holiday, in which case, the order will be processed on the following business day. Expedited shipping is subject to transit time only and does not include processing time.

If an item is out of stock a Customer Service Representative will contact you within 72 hours to let you know the item is currently unavailable. Customers who are concerned about meeting deadlines should contact our Customer Service Department at customerservice@displayit3d.com. Shipment times may vary during the holiday season so please place orders early.
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RETURNS & EXCHANGES

RETURN POLICY:
The Lewibelle Company is committed to your total satisfaction and goes to great lengths to ensure all orders are filled accurately, on time, and are of the highest quality. If for any reason you are not completely satisfied with your purchase, you can receive a full refund of the product price and any associated sales tax, within twenty-one (21) days of receipt of the item(s).

To receive either a credit toward an exchange, or a credit on your charge accounts, please note any and all returns MUST be in new, unused condition in their original packaging. Items deemed used or damaged will be returned to purchaser at their expense and no refund will be issued. Customized and/or personalized items are not eligible for return. Since lost return shipments are the responsibility of the customer, be sure to obtain and retain a tracking number from the courier for your return shipment. Be sure to include either a copy of your original packing slip or note your order number on the return label to ensure a prompt credit! To return an item(s) simply ship them via a trackable method to:

The Lewibelle Company
Returns Dept.
1430 E. 130th St.
Chicago, IL 60633

DAMAGED SHIPMENT POLICY:
In the event your shipment is damaged in transit, please contact our Customer Service Department at (773) 220-7833 or via email at: customerservice@displayit3d.com within 72 hours of delivery to arrange for a replacement shipment and pick-up of the damaged shipment. Please do not simply ship the item back without prior authorization or contacting us to notify us of the damaged shipment as we will NOT accept, replace or refund your account for damaged items. Please provide your Name, Order Number and Shipment Tracking Information when calling or emailing to ensure your issue is handled in an accurate and timely manner.
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WHOLESALE INQUIRIES

If you are interested in purchasing our products at wholesale for resale in your store or through your company/organization, we would love to hear from you! The Lewibelle Company is happy to offer stock products as well as customization to meet your needs and specifications. Please contact us at:

Phone: (773) 220-7833
Email: croman@thelewibellecompany.com

COMPANY INFORMATION:
The Lewibelle Company
1430 E. 130th St.
Chicago, IL 60633
(773) 220-7833
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HOW TO LOAD FRAME

For step-by-step loading instructions with photos, please click photos below:

1) How to Load Rotating Frame-Within-A-Frame Style

2) How to Load Frame with Base
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TERMS OF USE / PRIVACY & SECURITY

TERMS & CONDITIONS:
By visiting or shopping at this web site you accept the following terms and conditions. Please read them carefully.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by Unites States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and is protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability
This site is provided on an “as is” and “as available” basis. No representations or warranties of any kind are made, expressed or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, this site’s owner disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. This site’s owner does not warrant that this site, it’s servers, or email sent from this site are free or viruses or other harmful components. This site’s owner will not be liable for any damages or any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
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Privacy and Security
We respect each site visitor’s right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website. By visiting DisplayIt3D.com, you are accepting the practices described in this Privacy Policy. When you shop with DisplayIt3D.com, you must submit the minimal required information necessary to complete your transaction. This information may include your name, address, telephone number, and email address. We collect, store, modify, use and transmit personal data for their own specific purposes towards the justification and settlement of the user’s contract or contract relationships, including individual and personal customer advice and support, and to protect the legitimate business interests of The Lewibelle Company.

By visiting our site you agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings and customize DisplayIt3D.com content, layout, and services. These uses improve DisplayIt3D.com and help to make visiting our site a better experience. You agree that we may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests such as product offerings, special discounts or promotions and communications relevant to your use of www.displayit3d.com.
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We use the information we collect for various purposes, including:

• to complete your purchase
• to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
• to provide the services you request
• to send you offerings by email
• to keep you informed about the status of your orders
• to notify you of product recalls or provide other information concerning products you have purchased
• to improve our merchandise selection, customer service, and overall shopping experience

Secure Ordering and Payment
DisplayIt3D.com accepts online payments via PayPal, Google Checkout, credit card or debit card. Your online credit card transactions are secure with DisplayIt3D.com. We use Secure Socket Layers (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area.

Making a credit card purchase is just as safe on our website as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling 1-773-220-7833. Our Customer Service Department will gladly assist you.
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The Lewibelle Company may also accept payment via purchase order for wholesale accounts. Qualified Institutions (such as Purchasing Offices) wishing to establish group wholesale accounts and utilize purchase orders may set up special payment options by contacting info@displayit3d.com

Links to Other Sites
Periodically, links may be established from this Web Site to one or more external web sites or resources operated by "Third Party Sites”. These links are provided for your convenience only and access to these sites is at your own risk. In addition, certain Third Party Sites also may provide links to the DisplayIt3D.com Web Site. While visiting DisplayIt3D.com, you may follow links to websites operated by our business partners or other third-parties. A link from DisplayIt3D.com to a third-party site does not mean that we endorse this website. We do not make any representations or warranties about any website you may access from our website; third-party websites are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other website.

If you provide personal information at a third-party website, you are subject to the privacy policy of the operator of that website and not the DisplayIt3D.com privacy policy. We encourage you to read that policy before submitting any personal information. DisplayIt3D.com has no responsibility or liability for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Sites. Nor is the content of these Third Party Sites endorsed by DisplayIt3D.com. Access to any Third Party Sites is at your own risk.
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TECHNICAL INFORMATION:

At the heart of the Z-Access™ Display Frame are the clear conformable film frame inserts which gently conform around objects placed between them. Dual film inserts are securely attached to the hinged frame enabling your favored item(s) to be gently suspended in full view.

Application Considerations:

• Avoid displaying items that might be damaged when compressed.
• The 6” x 4” frame size will normally display items with volumes up to thirty-seven cubic inches. This volume relates to an item size of up to 5” x 3” x 2.5”.
• The 6” x 4” frame size will normally display items weighing up to three pounds.
• Always display your item in an upright frame position (never with the films facing down).
• Never use alcohol or solvents to clean the frame’s film inserts. Clean film inserts with a soft cloth or sponge and a mild blend of dish soap and water.

If you have questions regarding the technical information or application considerations for the Z-Access™ Display Frame, please contact our Custom Service Department at:
Email: info@displayit3d.com
Phone:(773) 220-7833
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